How you can access your medical records depends on which service you accessed and when they were created.
Medical Records for UNC Campus Care Visits ON or AFTER August 1, 2026
- Medical records related to UNC Health Campus Care at Carolina services received on or after August 1, 2026, are maintained as UNC Health medical records.
- You can view and download these records through My UNC Chart (additional instructions for accessing immunization records and labs are available).
- Complete a UNC Health release of information form and submit it to UNC Medical Center Health Information Management (HIM). Please allow 5 business days for processing. Please note that UNC Health may assess a fee for copies of records – more information can be found on the UNC Health Medical Record webpage.
- Email: relmedinfo@unchealth.unc.edu
- Drop off: 500 Eastowne Drive, Chapel Hill, NC 27514
- Call: 984-974-3226
- Fax: 984-974-0471
- More info: UNC Health Medical Records
Medical Records for Campus Health Visits PRIOR to August 1, 2026
- Medical records created before August 1, 2026 for visits with Campus Health will remain with Wellbeing Administrative Services (formerly Campus Health Medical Records) as part of your university records.
- If your ONYEN is still active, you can view and download your records anytime through the Healthy Heels Patient Portal.
- If your ONYEN is inactive, you can request a copy of your records by completing and submitting a UNC Chapel Hill Release of Information Form.
- For more information, call 919-966-2283 or email campushealth_records@unc.edu.
Counseling and Psychological Services Records
- Counseling and Psychological Services Records including Medication Management can be accessed though the Healthy Heels Patient Portal.
- If your ONYEN is inactive, you can request a copy of your records by completing and submitting a UNC Chapel Hill Release of Information Form.
- For more information, call 919-966-2283 or email campushealth_records@unc.edu.
Immunization Records
- To request copies of immunization records submitted at matriculation and any received at Campus Health prior to August 1, 2026, you can request a copy of your records by completing and submitting a UNC Chapel Hill Release of Information Form.
- If your ONYEN is still active, you can view and download a copy of any immunizations given at Campus Health prior to August 1, 2026 records anytime through the Healthy Heels Patient Portal.
- Copies of immunization records received at UNC Campus Care on or after August 1, 2026 can be accessed through your My UNC Chart. Additional instructions to view and share immunization records are available.
What options do parents / families have to access patient information?
- A patient may designate a proxy in My UNC Chart to help manage their healthcare information. Patients may choose to grant proxy access to a spouse, adult child, caregiver, family member, trusted friend, or another person to allow them to view certain health information in the UNC Health patient’s My UNC Chart account.
- Proxy access can be granted by sending a proxy invite through the Friends and Family Access page in My UNC Chart.
- A patient may complete a release of information form to request electronic or paper copies of their medical records or authorize another person to verbally receive their medical information. Visit or contact Health Information Management at 984-974-3226.
- Healthcare Power of Attorney, HCPOA: A patient may choose to complete a Healthcare Power of Attorney, which designates another person to make healthcare decisions on their behalf if they become unable to make or communicate those decisions themselves. Patients who have completed an HCPOA should submit a copy to UNC Health so it can be included in their medical record.
- For assistance with submitting advance directive documents, including Healthcare Power of Attorney forms, contact Health Information Management at 984-974-3226.
- An HCPOA does not automatically grant access to a student’s or patient’s medical information or My UNC Chart account while the student or patient is able to make their own healthcare decisions.
How Patients, Parents, and Family Members Can Contact the UNC Health Privacy Office
- To report known or suspected privacy concerns, patients, parents, or family members may submit a confidential report through the UNC Health Compliance and Privacy Hotline or call 1-800-362-2921. Reports may be submitted anonymously.
- For privacy-related questions, the UNC Health Privacy Office can be reached by email at privacy@unchealth.unc.edu or by phone at 984-974-1069.
